Chalet FAQ's - Bacon & Bourbon Fest
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These FAQ's boxes can answer questions you or your Chalet Coordinator may have and help you plan a fabulous day for your guests!
For fest details like band schedule, breweries participating or bourbons go to the festival info page. Click below to go to fill out your Chalet Agreement on-line or print the FAQ's.
Copies of the Fest Attendee Letter will be included with your tickets for your guests, or click below to review.
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chalet TICKET INFO:
TICKET TYPES & DESCRIPTIONS: Early entry at 11:00 AM thru VIP GATE #1.
CHALET EXTrA TIX & UPGRADES to BOURBON
If you want extra tickets or upgrades any of your tickets to bourbon, you can do so until we sell out…BUT HIGHLY RECOMMEND FINALIZING YOUR TICKET ORDER BY AUG 21, 2023. It may seem early, but we do have a limited number of bourbon tickets, and our events can sell out fast, so it is recommended you finalized what you need before tickets go on sale to the public. You can not upgrade to bourbon at the event. TICKET PERK FOR CHALETS: UNTIL 30 days before the fest, we do hold a max of (4) “Emergency Tickets” (can be bourbon or non-bourbon). These are available even if we are sold out. INVOICES, Payments & How Get Tix:
Invoices will be emailed to you after you complete your ON-LINE AGREEMENT. If after you receive an invoice, you make changes to your tickets, we will update your invoice. Note: there is a 3.2% process fee added to your total if you want to pay with a credit card.
Chalet # & Location:
Your assigned chalet location will not change but your chalet number might (pending the final chalet sales). You will be sent a final site map with your accurate chalet number when you get your tickets. Be sure you let your guests know which general area your chalet is in (Manor House Lawn, Bourbon Village, Amphitheater, Brew Village). Chalet BAnners:
VIP Chalet with additional sponsorship area: If chalet includes chalet plus a sponsor area, SVAE provides signs for both chalet and sponsor area. All signs produced by SVAE remain property of SVAE and will be reused if you sponsor another event in the future. You will need to provide us high resolution logos or have your graphic folks send us a print ready file. Chalet Only: You are responsible for providing your own banner for your chalet. If you need to order a banner, let Fest Director know and she can hook you up to have one produced. Recommended banner size is 2-2.5 ft tall by 6-8 ft wide and grommets are needed in all four corners.
Chalet VIP Parking PASSES:
Each chalet package comes with some VIP Parking Passes, (one for every two tickets in your package). If you add in extra tickets, you can get some more, but there is a maximum limit per chalet. It is up to the chalet owner who gets their VIP Parking passes. All chalet ticketed guests who do not have a VIP Parking pass will be parked in General Parking. Regular Chalet: You can get up to a max of (5) more VIP Parking passes. VIP Chalet with Sponsor Area: You can get up to a max of (10) more VIP Parking passes. Chalet table layouts & seating:
All table linens are provided by the fest, and they are eggplant (a deep purple). Weather permitting the tables in the “yards” have an umbrella. Chalets include the tent area, plus a small "yard" that is sectioned with white picket fence. We do not provided additional tables or chairs, only what is standard for each chalet. What's include: Mini Chalets: (15 x 15) tent with total seating for (12). Seating for (6) inside the chalet, and (6) in the white fenced yard, and (1) 6-ft banquet table for food/drinks. Seated tables are 48"rounds. Comes with (12) total chairs. Regular Chalets: (20 x 20) tent, with total seating for (22). Seating inside chalet at (2)-60” round tables with (8) chairs each and seating for (6) at (1)-48" round in the white fenced yard. (2) 6-ft. banquet tables for food/drinks inside the chalet. Total Chairs (22). If you have a double (20x40) chalet, we will coordinate your furniture needs. Chalet CATERING & dIY food rules:
Catering: Chalets can order turn-key catering from our exclusive caterer, Smithfield Station. The fest will send you the special Station catering menu 4-5 weeks before the festival. We do not permit other caterers, vehicles, or non-ticketed persons to enter the event to drop off food to chalets. Our site has limited accessibility, and there are over (35) chalets, so trying to manage all those catering trucks along with all of our event vendors, would be totally crazy! If you desire different options than what is on the Station's menu, please contact them for special orders. DIY Food: You also have the option to hand-carry in a DIY Feast “potluck style” or other food that you pick up and set up yourself. It's fine if you pick up from another restaurant, we just don't allow them to deliver it on-site. If you are doing your own food, don’t forget plates, napkins, silverware & serving dishes. Chalet can bring in their own food, water/soda but no alcohol of any type may be brought into or leave the event. Chalet Gifts:
Thanks to our Presenting Sponsor, Smithfield, all chalets will receive a complimentary case of (24) water bottles. This case will be in your chalet upon arrival. It is not in a cooler. Compliments of SVAEvents, chalets also get a Special Gift Bag with (1) red, (1) white bottle of wine and an empty growler. YOU NEED TO PICK THIS UP AT SPONSOR CHECK-IN WHEN YOU ARRIVE at the fest. Once you come thru VIP GATE #1, the Sponsor Check-In is located to your left, next to the Manor House. Look for the sign. Sometimes there might be other goodies in your Gift Bag. If your company wants to contribute items to the bags, let the Fest Director know. Pick up your gift bag at Sponsor Check in. Coolers & Ice:
COOLERS: The festival does NOT provide coolers for chalets, but you can bring your own. You may not however bring in any alcoholic beverages of any type. It is against the ABC permit we have for the festival. You can drop your cooler off on Friday afternoon or bring it in Saturday morning. We do provide overnight site security, but it is leave at your own risk. So far, we have never had a problem. ICE: We do provide complimentary ice for chalets. Starting early Saturday morning, our Ice Team will ice up coolers that are in your chalet. We also provide complimentary ice during the event if you need it. Just let your Sponsor Host know for find someone with a radio and they will have the Ice Team come by your chalet. It is recommended that you take your cooler and left-over drinks & food with you Saturday when the event is over. If that isn’t possible, before you leave the site coordinate with our Sponsor Host to figure out the best plan of action. There is more info about clean up in another info box. PRE-ORDER WINE & DRINK TIX:
About a month before the event, you will receive an order form for pre-ordering wines, soda, water & drink tickets. Your order will be ready for you upon arrival. Please check in at our Sponsor VIP Check-in booth located near the VIP Chalet Gate Entrance and by the Manor House when you arrive at the event. If you have a large wine order, our VIP Hosts will assist in getting it to your chalet. You will need to bring your own coolers or wine buckets and glasses if desired. We also recommend you bring a wine bottle opener. If you would like some complimentary plastic wine glasses, just let the Sponsor Host know and they can get you some. SET-UP & clean UP:
There is not a “decorating contest”, but feel free to personalize your chalet! Just make sure you don’t use any products that will stain or damage the tents or fencing. FRIDAY EARLY SET UP: Chalet Owners can come drop stuff off Friday after 12:00 (Noon) thru 6pm. You ARE NOT permitted to drive onto site to your chalet. Please pull into the U-Turn located to the right of the Manor House and our Gate Monitors will assist you. We can arrange a golf cart to help get your stuff to your chalet. The fest is not responsible for items you leave, but we do have overnight security Friday night. SATURDAY MORNING SET UP: Owners or a couple of your “Set-Up-Crew” can get in early at 9:30 AM to set up chalet. Please do not come before 9:30 am, as we have vendors, breweries and other logistics rolling in. YOUR GUESTS will be permitted to enter starting at 11:00 am thru the VIP GATE. You WILL NOT BE ALLOWED TO DRIVE ON TO THE SITE OR UP TO THE GATE AREA to unload. Please just go park in VIP Parking and flag down a golf cart if you need assistance. There are golf carts assigned to help chalets starting at 9:30 am Saturday morning, so just wave one down. They will be closely watching the parking areas and are ready to assist you. After dropping off items at your chalet, please tell your set-up folks to go to the VIP GATE with their tickets so they can get their wristbands. SATURDAY AFTER EVENT CLEAN UP – It is best if you take all your personal items in the chalet with you when you leave the festival. If that is not possible, please coordinate with the fest in advance so we can develop a plan. The rental company can come early Sunday and start breaking things down. We are not responsible for anything you leave. You also need to coordinate with our Sponsor Host at the event if you plan on leaving anything unexpectedly. OUR Sponsor VIP HOST TEAM:
When you arrive at the event on Saturday morning, check in with our Sponsor Host Team at the SPONSOR CHECK IN TENT. It's located at the end of the VIP GATE #1 Entrance to the right of the Manor House. This tent is where you will also pick up your Gift Bag and anything your pre-ordered (wines, drink tickets). Our Sponosr Host Team will stop by your chalet during the day to check on you, but if you need anything in-between you can go to the booth or find someone with a radio and they can call them for you. We can solve almost anything with our MacGyver-like volunteers, so if your sign is falling and you need a zip-tie, or you want the sides of your tent removed, we can help you get it taken care of. We strive to make your experience amazing, so just let us know if you need something |