After On-Line Purchase Info - SVAEvents
Thanks for your purchase! Just need to you to double check it's all ok, so please follow the 3 steps below after your purchase.
Need help or need to change your mailing address?
Email us at: Tickets@SmithfieldVAEvents.com. Include you name and phone number.
Email us at: Tickets@SmithfieldVAEvents.com. Include you name and phone number.
HOW DO I GET MY TICKETS?
***check your address on your confirmation***
***check your address on your confirmation***
REAL TICKETS WILL BE MAILED to the address on your paypal receipt about (3) weeks before the festival.
Check your address on your paypal receipt and if it is not correct see STEP #2 below.
For the upcoming BOB FEST we plan on putting tickets in the mail about Dec 15/16th.
Check your address on your paypal receipt and if it is not correct see STEP #2 below.
For the upcoming BOB FEST we plan on putting tickets in the mail about Dec 15/16th.
#1 Check your email for confirmation from PayPal. (This is the only confirmation you will receive. There is not an email that comes directly from Smithfield VA Events. There also is NOT an digital ticket or e-tix since we use real hard-copy tickets)
You will get a CONFIRMATION EMAIL from PayPal. Sometime is comes right away and other times it can take a couple hours. Look in your junk/spam. It doesn't come from SVAEvents, it comes from PayPal.
Didn't get an email? Or want to check if your transaction went thru? Send us an email at Tickets@SmithfieldVAEvents.com and request that we check. Please put NO CONFIRMATION RECEIVED in the subject line and include you name and a phone number in the email incase we need to contact you.
Sometimes you type in your email wrong, or you have a strong spam block, or if you have a paypal account, the email you use for it may be an old one......but for whatever reason, if you didn't get an confirmation email please contact us and we can send you one.
Sometimes if you have a PayPal account you have a setting with them that says you "don't want to get notifications". If that is the problem, then you have to contact PayPal to change your settings. You can call them at PayPal Merchant Services at 888-221-1161 and ask them to enable your notification preferences.
Didn't get an email? Or want to check if your transaction went thru? Send us an email at Tickets@SmithfieldVAEvents.com and request that we check. Please put NO CONFIRMATION RECEIVED in the subject line and include you name and a phone number in the email incase we need to contact you.
Sometimes you type in your email wrong, or you have a strong spam block, or if you have a paypal account, the email you use for it may be an old one......but for whatever reason, if you didn't get an confirmation email please contact us and we can send you one.
Sometimes if you have a PayPal account you have a setting with them that says you "don't want to get notifications". If that is the problem, then you have to contact PayPal to change your settings. You can call them at PayPal Merchant Services at 888-221-1161 and ask them to enable your notification preferences.
#2 DOUBLE CHECK THE ADDRESS ON YOUR RECEIPT!
We mail out hard copy tickets about 3-4 weeks before the event to the address on your confirmation.
If there is a problem, email us at TICKETS@SmithfieldVAEvents.com and put ADDRESS PROBLEM in the subject line.
Are you MOVING BEFORE THE EVENT?....mail forwarding can delay the arrival of your tickets, so you may want to have us send them to your new address or a friend so they don't get delayed.
If there is a problem, email us at TICKETS@SmithfieldVAEvents.com and put ADDRESS PROBLEM in the subject line.
Are you MOVING BEFORE THE EVENT?....mail forwarding can delay the arrival of your tickets, so you may want to have us send them to your new address or a friend so they don't get delayed.
#3 Check what you ordered - on your receipt AND when you tickets arrive in the mail.
Let us know if there is a problem. Email us at Tickets@SmithfieldVAEvents.com & Put TIX PROBLEM in the subject line.