After On-Line Purchase Info - SVAEvents
Thanks for your purchase! Just need to you to double check it's all ok, so please follow steps below right after your purchase.
If you have other questions about your purchase, please contact us at Tickets@SmithfieldVAEvents.com or call 757-869-0664.
HOW DO I GET MY TICKETS?
Deadline for address change is Thurs, Sept 2nd. Tickets purchased on-line will go out in the mail on Sept 7 & 8th. When you receive them, please open them, read the fest attendee info letter and check to make sure your tickets are correct.
TIX WILL BE MAILED TO THE ADDRESS ON YOUR PAYPAL CONFIRMATION EMAIL. IF YOU NEED TO CORRECT YOUR ADDRESS, EMAIL US AT: Tickets@SmithfieldVAEvents.com and put ADDRESS PROBLEM in the subject line. Tell us your name, email used to purchase tickets and your correct address.
TIX WILL BE MAILED TO THE ADDRESS ON YOUR PAYPAL CONFIRMATION EMAIL. IF YOU NEED TO CORRECT YOUR ADDRESS, EMAIL US AT: Tickets@SmithfieldVAEvents.com and put ADDRESS PROBLEM in the subject line. Tell us your name, email used to purchase tickets and your correct address.
#1 Check your email for email from PayPal.
DON'T CLOSE THIS PAGE until you get a CONFIRMATION EMAIL from PayPal and check out a few things. Look in your junk/spam if you don't see it. It doesn't come from SVAEvents, it comes from PayPal.
Didn't get an email? Sometimes you type in your email wrong, or you have a strong spam block, either way, if you didn't get an email please contact us and we can send you a confirmation.
Sometimes if you have a PayPal account you have a setting with them that says you "don't want to get notifications". If that is the problem, then you have to contact PayPal to change your settings. You can call them at PayPal Merchant Services at 888-221-1161 and ask them to enable your notification preferences.
Didn't get an email? Sometimes you type in your email wrong, or you have a strong spam block, either way, if you didn't get an email please contact us and we can send you a confirmation.
Sometimes if you have a PayPal account you have a setting with them that says you "don't want to get notifications". If that is the problem, then you have to contact PayPal to change your settings. You can call them at PayPal Merchant Services at 888-221-1161 and ask them to enable your notification preferences.
#2 DOUBLE CHECK THE ADDRESS ON YOUR RECEIPT!
We mail out hard copy tickets about 3 weeks before the event to the address on your confirmation. . Please double check your address and let us know if it isn't correct. Are you MOVING BEFORE THE EVENT?
PLEASE, PLEASE, DOUBLE PRETTY PLEASE, type in "ADDRESS PROBLEM" in the subject line of the email. Give us the first & last name, your phone and the email you used when buying tickets.
PLEASE, PLEASE, DOUBLE PRETTY PLEASE, type in "ADDRESS PROBLEM" in the subject line of the email. Give us the first & last name, your phone and the email you used when buying tickets.
#3 Check your order - on your receipt and then also when you tickets arrive in the mail.
Let us know if there is a problem. Email us at Tickets@SmithfieldVAEvents.com. Put TIX /ADDRESS PROBLEM in the subject line.