SmithfieldVAEvents.com
  • Home/About
    • About Us & History of SVAE
    • Benefiting Orgs & Donations
    • Apply - Benefiting Organization
    • Sign Up E-News
    • Contact Us & Directions
  • DONATE
    • Make a Donation
    • Sustainer Society Supporters
    • After a Donation
  • Manor House Dinners
  • Festivals
    • BACON BOURBON FEST - Now in Nov! >
      • Sponsor List - Bacon & Bourbon Fest
      • Bourbon Station List
    • BOB FEST - January
    • WINE & BREW FEST - April >
      • Fest Attendee Info
      • Sponsorship Confirm & Agreements - W&B Fest
      • Chalet Info & Details - Wine & Brew
      • Sponsor Table Info & Details - Wine & Brew
    • Indiv Tix Options & Release Dates- All Fests
    • Sponsorships - All Types
    • Reserved Table Info
    • Party Chalets/Private Areas
    • Small Business Sponsorships
    • Vendor Inquiries
  • Buy TIX On-Line
    • REFUNDS & CANCELLATIONS & RULES
    • Tix Buying - Troubleshooting
    • After On-Line Purchase Info
    • What Happens When Sold Out?
  • Hotels
  • VOLUNTEERS
    • After Purchase - Volunteer Shirt

Tickets Buying Troubleshooting:

Sometimes folks have problems purchasing tickets for a variety of reasons. Please review some of the common questions below, but if you still have problems, you can call and we can try and help you.

First thing to try is to not click thru to our website from Facebook.  Try typing our website into your internet browser, either on your phone or a computer.  Our website is SmithfieldVAEvents.com. 

If you don't want to use your paypal account or don't have one, you can still check out as a guest, and be sure you say "no" to options they give you to create an account. 

If you need assistance, you can all 757-869-0664 between 7AM - 8PM.  
HINTS & TROUBLESHOOTING PAYPAL TIX PURCHASE PROCESS
​INSTRUCTIONS ON PURCHASE: 
We use PayPal to process on our on-line orders. You do not have to have a PayPal account, there is an option to pay with a credit card/debit card also.

Sometime folks who click over from facebook have weird problems, so try typing the website into your internet browser, instead of clicking thru facebook. Your purchase is not confirmed until you complete the entire payment process.  Just because you put it in your cart does not mean you "have" the tickets.  
  • If the ADD to CART BUTTONS are not on the Buy Tix page and it is after release time, REFRESH YOUR BROWSER to make them "LIVE". 
  • Add items to your cart that you want to purchase. Adjust the quantity. 
  • If you need more than one item, then click "continue shopping" to return to this page.  
  • Complete your transaction.

At release times it can get a little crazy as there are hundreds and hundreds of folks trying to get a limited number of tix or non-sponsor tables.  It can sell out very fast (like in a minute, seriously), especially BOB Fest. So if it "jams" up on you or "spins out" it is because it sold out.
AFTER PURCHASE WHAT HAPPENS?
AFTER YOUR PURCHASE: 
You will get a confirmation email from PayPal after you complete your purchase.  If you don't see it, check your junk mail.  If you don't get one within a hour, notify us by email at TICKETS@SmithfieldVAEvents.com and put "DID NOT RECEIVE CONFIRMATION" in the subject line.

There is not an E-Tix, we will mail you actual hard copy tickets about 3 weeks before the event to the address on your confirmation. 

** VERY IMPORTANT***  PLEASE CHECK YOUR RECEIPT AND CONFIRM YOUR ADDRESS RIGHT AWAY.  This is where we will mail your tickets.  If it is not correct, please email us at TICKETS@SmithfieldVAEvents.com and put "ADDRESS PROBLEM" in subject line.
ADDRESS WRONG ON YOUR CONFIRMATION EMAIL?
 PLEASE CHECK YOUR RECEIPT AND CONFIRM YOUR ADDRESS RIGHT AWAY. 

This is where we will mail your tickets. 

​If it is not correct, please email us at 
TICKETS@SmithfieldVAEvents.com and put "ADDRESS PROBLEM" in subject line.  
​​
HOW DO I GET MY TICKETS?
There is not an E-Tix, we will mail you actual hard copy tickets about 3 weeks before the event to the address on your confirmation.  

​So make sure the address is right and let us know if there is a problem. ​
**Third party ticket scams are getting out of control.  We are not responsible if you try to purchase tickets from someone else and get scammed.  Be careful, be smart and if they try to tell you that there is an ETix you know it is a scam. We mail out real hard copy tickets about 3-4 weeks before an event. 

Refund, Cancellation & Ruless: 

Review Refunds & Rules
It is your responsibility to read and understand our refund & rules & policies BEFORE before purchasing tickets. We can only provide you with the info, it is up to you to read it. 

Sign Up ENews
Facebook
Instagram
Smithfield VA Events is a 501 (c) (3) public charity.  All events are 21 & up only. No infants/No pets. See Event Rules & Refunds for details.
Event Address: 
Windsor Castle Park
705 Cedar Street
Smithfield, VA 23430 
Mailing Address: 
Smithfield VA Events
PO Box 133
Smithfield, VA 23431
SVAE Headquarters: (at the fest site)
Smithfield VA Events
​302 Jericho Road
Smithfield, VA 23430
Contact Us: 
Event Questions Email:   Tickets@SmithfieldVAEvents.com

Volunteers Questions Email: Volunteer@SmithfieldVAEvents.com

General Info: Call the Visitor Center at 757-357-5182

Chalets, Premium Tables & Sponsorships or Other:
Contact Gina Ippolito, Festival Director
Gina@SmithfieldVAEvents.com
757-869-0664

Hashtags: 
#smithfieldvaevents     #svaevents  
  • Home/About
    • About Us & History of SVAE
    • Benefiting Orgs & Donations
    • Apply - Benefiting Organization
    • Sign Up E-News
    • Contact Us & Directions
  • DONATE
    • Make a Donation
    • Sustainer Society Supporters
    • After a Donation
  • Manor House Dinners
  • Festivals
    • BACON BOURBON FEST - Now in Nov! >
      • Sponsor List - Bacon & Bourbon Fest
      • Bourbon Station List
    • BOB FEST - January
    • WINE & BREW FEST - April >
      • Fest Attendee Info
      • Sponsorship Confirm & Agreements - W&B Fest
      • Chalet Info & Details - Wine & Brew
      • Sponsor Table Info & Details - Wine & Brew
    • Indiv Tix Options & Release Dates- All Fests
    • Sponsorships - All Types
    • Reserved Table Info
    • Party Chalets/Private Areas
    • Small Business Sponsorships
    • Vendor Inquiries
  • Buy TIX On-Line
    • REFUNDS & CANCELLATIONS & RULES
    • Tix Buying - Troubleshooting
    • After On-Line Purchase Info
    • What Happens When Sold Out?
  • Hotels
  • VOLUNTEERS
    • After Purchase - Volunteer Shirt