REFUNDS & CANCELLATIONS & BASIC RULES
*READ BEFORE PURCHASING*
CLICK ON INFO BOXES BELOW FOR IMPORTANT INFO AND PLEASE NOTE:
- By purchase tickets, you are acknowledging and accepting all event policies.
- If you are purchasing tickets for others, you are assuming responsible for informing them of all rules & policies below
- If you choose not to read the info below, that is all on you. It is still our policy.
Who is Smithfield VA Events?
We are a Smithfield based non-profit organization that raises money for community non-profits & charitable organizations. We have hosted (22) amazingly fun & popular festivals over the past decade and have donated over $1.3 million back to the community. We are 100% self-funded and independently operated by a volunteer board of (15) community leaders.
We are a Smithfield based non-profit organization that raises money for community non-profits & charitable organizations. We have hosted (22) amazingly fun & popular festivals over the past decade and have donated over $1.3 million back to the community. We are 100% self-funded and independently operated by a volunteer board of (15) community leaders.
Basic Rules:
- 21 & Up only. No infants.
- No pets. Service animals are permitted but not therapy animals.
- No alcohol can enter the site. Only at the Wine & Brew Fest may unopened bottles of wine purchased may be taken home from the festival. We only honor our SVAE Growlers and all must enter and leave site empty.
- For general admission tickets, outside food and drinks are not permitted, except for Wine & Brew Fest where small picnic baskets are permitted. All Bags/Coolers will be searched at all events.
- No large "beach umbrellas" or personal pop up tents permitted. Small handheld umbrella for rain or sun are allowed.
- BE CAREFUL IF YOU ARE PURCHASING TICKETS FROM A THIRD PARTY. There are a lot of ticket scams going on and if you get scammed, we are not responsible. This is one of the reasons we don't use an E-tix platform. We have real hard copy tickets, so if someone tells you they will email you the ticket, they are for sure a faker!!
COVID OR OTHER VIRUS WARNING:
We take enhanced health and safety measures for you, our volunteers, performers, and staff. We will follow any local, state or federal mandates that are in place at the time of a festival/event.
An inherent risk of exposure to COVID-19 (or any other illness) exists in any public space where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death.
By attending any of our festivals or events, you voluntarily assume all risks related to exposure to COVID-19, variant strains of it or any other illness/virus that may exist. Please follow the current CDC recommendations on determining what the guidance is for your specific situation. Refunds are not given for illness or being quarantined, but you are welcome to transfer your tickets to someone else.
There also is a chance if restrictions change elements of the festival may have to change or be altered to accommodate. Check back closer to the event to see what if any protocols might be in place. They will be listed on the festival page. If the event is held, even with modifications or mandated restrictions, no refunds are given.
An inherent risk of exposure to COVID-19 (or any other illness) exists in any public space where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death.
By attending any of our festivals or events, you voluntarily assume all risks related to exposure to COVID-19, variant strains of it or any other illness/virus that may exist. Please follow the current CDC recommendations on determining what the guidance is for your specific situation. Refunds are not given for illness or being quarantined, but you are welcome to transfer your tickets to someone else.
There also is a chance if restrictions change elements of the festival may have to change or be altered to accommodate. Check back closer to the event to see what if any protocols might be in place. They will be listed on the festival page. If the event is held, even with modifications or mandated restrictions, no refunds are given.
CANCELLATION POLICIES & REFUND INFO
RAIN OR SHINE. NO REFUNDS. If the event is held, we do not offer refunds.
A little uncomfortable weather is not cause for a cancellation. Sometimes, due to weather or some type of mandate, we may have to alter or make necessary changes to be able to hold an event. If you choose not to attend for any reason, there is not a refund. It also isn’t feasible with all the scheduling involved with bands, vendors, and volunteers to have a rain date. Please also read our Covid and other Virus Warning & Policy.
WHAT MIGHT CAUSE A CANCELLATION?
Usually cancellations are due to unsafe weather conditions, or something else that endangers public safety. Our catastrophic cancellation insurance policy covers us for most of these situations, but it doesn't cover every scenario and some things are not even insurable. For example, it doesn't cover some types of terrorist acts, covid, other communicable virus/infection or impacts from wildfires.
WHAT HAPPENS IF THE 2022 WINE & BREW FEST IS CANCELLED?
We know everyone is tired of hearing about pandemic impacts, blah, blah, blah.... BUT...the reality is Smithfield VA Events has not financially recovered from the covid pandemic. Even with a cancellation insurance policy for the 2022 Wine & Brew Fest, we can’t guarantee a full refund if there is a cancellation. There are insurance deductibles & policy costs, non-refundable vendor deposits and other event expenses that can’t be mitigated. Once we assess cancellation losses, we will refund as much as possible to you. Smithfield VA Events is a charitable 501 c 3 nonprofit and any portion that is not refunded is a qualified charitable tax-deduction for you. Please note, this a temporary policy. Thank you for your support and understanding as we rebuild, and we hope you will join us for a great festival in April. Cheers and come on Spring!
A little uncomfortable weather is not cause for a cancellation. Sometimes, due to weather or some type of mandate, we may have to alter or make necessary changes to be able to hold an event. If you choose not to attend for any reason, there is not a refund. It also isn’t feasible with all the scheduling involved with bands, vendors, and volunteers to have a rain date. Please also read our Covid and other Virus Warning & Policy.
WHAT MIGHT CAUSE A CANCELLATION?
Usually cancellations are due to unsafe weather conditions, or something else that endangers public safety. Our catastrophic cancellation insurance policy covers us for most of these situations, but it doesn't cover every scenario and some things are not even insurable. For example, it doesn't cover some types of terrorist acts, covid, other communicable virus/infection or impacts from wildfires.
WHAT HAPPENS IF THE 2022 WINE & BREW FEST IS CANCELLED?
We know everyone is tired of hearing about pandemic impacts, blah, blah, blah.... BUT...the reality is Smithfield VA Events has not financially recovered from the covid pandemic. Even with a cancellation insurance policy for the 2022 Wine & Brew Fest, we can’t guarantee a full refund if there is a cancellation. There are insurance deductibles & policy costs, non-refundable vendor deposits and other event expenses that can’t be mitigated. Once we assess cancellation losses, we will refund as much as possible to you. Smithfield VA Events is a charitable 501 c 3 nonprofit and any portion that is not refunded is a qualified charitable tax-deduction for you. Please note, this a temporary policy. Thank you for your support and understanding as we rebuild, and we hope you will join us for a great festival in April. Cheers and come on Spring!
CLICK ON INFO BOXES BELOW FOR REFUND SPECIFICS
$100 EARLY BIRD INDIVIDUAL TICKETS - REFUND POLICY
If covered by insurance: You will have two options: a) to receive a full refund or b) to receive a $60 refund and donate the $40 of your tix that was a donation anyway. If not covered by insurance: Your refund will be $60. The portion of your ticket ($40) that was a tax-deduction anyway will not be refunded.
$60 General Admit Tix - REFUND POLICY:
You will not receive a full refund, regardless of the reason for a cancellation (meaning insurable or non-insurable reason). Once we assess our expenses that are not covered by insurance, we will determine the amount of your refund. Any portion not refunded will become a qualifying tax-deduction for you.
$580 NON-SPONSOR TABLE - REFUND POLICY
You will not receive a full refund, regardless of the reason for a cancellation (meaning insurable or non-insurable reason). Once we assess our expenses that are not covered by insurance, we will determine the amount of your refund. Any portion not refunded will become a qualifying tax-deduction for you.
Chalets, Sponsor or Premium Tables, and Small Business Sponsorships:
Review your Sponsorship agreements for terms/conditions regarding refunds/cancellations both covered and not covered by our insurance policy.
Thanks for reading, now you're ready to buy tickets!
**Third party ticket scams are getting out of control. We are not responsible if you try to purchase tickets from someone else and get scammed. Be careful, be smart and if they try to tell you that there is an ETix you know it is a scam. We mail out real hard copy tickets about 3-4 weeks before an event.