REFUNDS & CANCELLATIONS & BASIC RULES
*READ BEFORE PURCHASING*
CLICK ON INFO BOXES BELOW FOR IMPORTANT INFO AND PLEASE NOTE:
- By purchase tickets, tables or sponsorships, you are acknowledging and accepting all event policies.
- If you are purchasing for others, you are assuming responsible for informing them of all rules & policies.
- If you choose not to read the info below, that is all on you. It is still our policy.
Who is Smithfield VA Events?
We are a Smithfield based local non-profit organization that raises money for community non-profits & charitable organizations. We have hosted over (20) amazingly fun & popular festivals that over the past decade and have donated over $1.3 million back to the community. We are 100% self-funded and independently operated by a volunteer board of (15) community leaders.
We are a Smithfield based local non-profit organization that raises money for community non-profits & charitable organizations. We have hosted over (20) amazingly fun & popular festivals that over the past decade and have donated over $1.3 million back to the community. We are 100% self-funded and independently operated by a volunteer board of (15) community leaders.
CANCELLATION POLICIES & REFUND INFO
RAIN OR SHINE. NO REFUNDS. If the event is held, we do not offer refunds.
A little uncomfortable weather is not cause for a cancellation. Sometimes, due to weather or some type of mandate, we may have to alter or make necessary changes to be able to hold an event or are unable to hold the entire event (for example if we have to evacuate the site). If you choose not to attend for any reason, there is not a refund. It also isn’t feasible with all the scheduling involved with bands, vendors, and volunteers to have a rain date. Please also read our Covid and other Virus Warning & Policy.
WHAT MIGHT CAUSE A CANCELLATION?
Usually cancellations are due to unsafe weather conditions, or something else that endangers public safety. Our catastrophic cancellation insurance policy covers us for most of these situations, but it doesn't cover every scenario and some things are not even insurable. For example, it doesn't cover some types of terrorist acts, covid, other communicable virus/infection or impacts from wildfires.
WHAT HAPPENS IF A FEST CANCELLED?
It is our true intent to offer refunds (at least a partial one) to the best of our financial ability if there is a cancellation. Bottom line, we are a local charitable organization. We are not Disneyland, nor a large-mostly-for profit national event company. If you are not comfortable with some or all your ticket becoming a donation in the event of a cancellation, then don't attend our events. We do carry the insurance but even with a cancellation insurance policy, we can’t always guarantee a full refund. There are situations that are not covered by a policy and even it if is covered, there are costs that are not covered (the deductibles & policy costs, non-refundable vendor deposits and other event expenses) that can’t be mitigated. Once we assess cancellation losses, we will refund as much as possible to you.It is our true intention to refund much as possible.
SEE INFO BOXES BELOW FOR SPECIFIC REFUND INFO ON EARLY BIRD TIX, GENERAL ADMIT TIX, NON-SPONSOR TABLES AND CHALETS, SPONSOR TABLES OR SMALL BUSINESS SPONSORSHIPS.
Smithfield VA Events is a charitable 501 c 3 nonprofit and any portion that is not refunded is a qualified charitable tax-deduction for you.
Also note that it can take 3-6 months for us to actually receive an insurance claim reimbursement check, which means refunds may be delayed that long as well.
A little uncomfortable weather is not cause for a cancellation. Sometimes, due to weather or some type of mandate, we may have to alter or make necessary changes to be able to hold an event or are unable to hold the entire event (for example if we have to evacuate the site). If you choose not to attend for any reason, there is not a refund. It also isn’t feasible with all the scheduling involved with bands, vendors, and volunteers to have a rain date. Please also read our Covid and other Virus Warning & Policy.
WHAT MIGHT CAUSE A CANCELLATION?
Usually cancellations are due to unsafe weather conditions, or something else that endangers public safety. Our catastrophic cancellation insurance policy covers us for most of these situations, but it doesn't cover every scenario and some things are not even insurable. For example, it doesn't cover some types of terrorist acts, covid, other communicable virus/infection or impacts from wildfires.
WHAT HAPPENS IF A FEST CANCELLED?
It is our true intent to offer refunds (at least a partial one) to the best of our financial ability if there is a cancellation. Bottom line, we are a local charitable organization. We are not Disneyland, nor a large-mostly-for profit national event company. If you are not comfortable with some or all your ticket becoming a donation in the event of a cancellation, then don't attend our events. We do carry the insurance but even with a cancellation insurance policy, we can’t always guarantee a full refund. There are situations that are not covered by a policy and even it if is covered, there are costs that are not covered (the deductibles & policy costs, non-refundable vendor deposits and other event expenses) that can’t be mitigated. Once we assess cancellation losses, we will refund as much as possible to you.It is our true intention to refund much as possible.
SEE INFO BOXES BELOW FOR SPECIFIC REFUND INFO ON EARLY BIRD TIX, GENERAL ADMIT TIX, NON-SPONSOR TABLES AND CHALETS, SPONSOR TABLES OR SMALL BUSINESS SPONSORSHIPS.
Smithfield VA Events is a charitable 501 c 3 nonprofit and any portion that is not refunded is a qualified charitable tax-deduction for you.
Also note that it can take 3-6 months for us to actually receive an insurance claim reimbursement check, which means refunds may be delayed that long as well.
CLICK ON INFO BOXES BELOW FOR DETAILS ON EACH:
Basic Rules:
- 21 & Up only. No infants.
- Service animals are permitted throughout the festival grounds; however this does not include emotional support animals, therapy animals, or companion animals. Pets are not allowed and will be turned away. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.
- No alcohol can enter or exit the site at any of our events, EXCEPT for at the Wine & Brew Fest you are permitted to exit with unopened bottles of wine from either the VA Wineries or our International Wine Booth. We only honor & fill our SVAE Logo Growlers at any festival and all growlers must enter and exit the site empty.
- For general admission tickets with Main Gate entry, outside food and drinks are not permitted at any festivals, except for Wine & Brew Fest where small picnic baskets are permitted. All Bags/Coolers will be searched at all events.
- No Outside Food or Drink For BOB FEST, other than the VIP Private Areas are permitted by any type ticket holder.
- Early Bird Tix, Chalets & Sponsor Tables for Wine & Brew and Bacon & Bourbon are permitted outside food & drinks (no alcohol) and enter via VIP Gates. All Bags/Coolers will be searched.
- No large "beach umbrellas" or personal pop up tents permitted at any festival. Small handheld umbrella for rain or sun are allowed.
- BE CAREFUL IF YOU ARE PURCHASING TICKETS FROM A THIRD PARTY. There are a lot of ticket scams going on and if you get scammed, we are not responsible. This is one of the reasons we don't use an E-tix platform. We have real hard copy tickets, so if someone tells you they will email you the ticket, they are for sure a faker!!
COVID OR OTHER VIRUS WARNING:
We take enhanced health and safety measures for you, our volunteers, performers, and staff. We will follow any local, state or federal mandates that are in place at the time of a festival/event.
An inherent risk of exposure to COVID-19 (or any other illness) exists in any public space where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death.
By attending any of our festivals or events, you voluntarily assume all risks related to exposure to COVID-19, variant strains of it or any other illness/virus that may exist. Please follow the current CDC recommendations on determining what the guidance is for your specific situation. Refunds are not given for illness or being quarantined, but you are welcome to transfer your tickets to someone else.
There also is a chance if restrictions change elements of the festival may have to change or be altered to accommodate. Check back closer to the event to see what if any protocols might be in place. They will be listed on the festival page. If the event is held, even with modifications or mandated restrictions, no refunds are given.
An inherent risk of exposure to COVID-19 (or any other illness) exists in any public space where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death.
By attending any of our festivals or events, you voluntarily assume all risks related to exposure to COVID-19, variant strains of it or any other illness/virus that may exist. Please follow the current CDC recommendations on determining what the guidance is for your specific situation. Refunds are not given for illness or being quarantined, but you are welcome to transfer your tickets to someone else.
There also is a chance if restrictions change elements of the festival may have to change or be altered to accommodate. Check back closer to the event to see what if any protocols might be in place. They will be listed on the festival page. If the event is held, even with modifications or mandated restrictions, no refunds are given.
EARLY BIRD INDIVIDUAL TICKETS - REFUND POLICY
If covered by insurance: You will have two options:
If not covered by insurance: Your refund will be at least 60% of your ticket price. The portion not refunded will become a donation.
- A) to receive a full refund, or
- B) or to receive a partial refund for the value of the general admit tix and then the balance would be a donation to Smithfield VA Events. You will be contacted via email to let us know what option you prefer.
If not covered by insurance: Your refund will be at least 60% of your ticket price. The portion not refunded will become a donation.
General Admit Tix - REFUND POLICY:
You will likely NOT receive a full refund, regardless of the reason for a cancellation (meaning insurable or non-insurable reason).
If it is covered by insurance your refund might be the full amount or it might be a portion depending on how much we actually recoup in the claim. Once we assess our losses we will determine the amount of your refund and we will refund in full if possible, but cannot guarantee that even with our insurance.
If not covered by insurance: We hope to still be able to refund some of your purchase, but again until we access our losses, we can't tell you exactly what that will be.
Any portion not refunded will become a qualifying tax-deduction for you.
If it is covered by insurance your refund might be the full amount or it might be a portion depending on how much we actually recoup in the claim. Once we assess our losses we will determine the amount of your refund and we will refund in full if possible, but cannot guarantee that even with our insurance.
If not covered by insurance: We hope to still be able to refund some of your purchase, but again until we access our losses, we can't tell you exactly what that will be.
Any portion not refunded will become a qualifying tax-deduction for you.
NON-SPONSOR TABLE - REFUND POLICY
You will likely NOT receive a full refund, regardless of the reason for a cancellation (meaning insurable or non-insurable reason).
If it is covered by insurance your refund might be the full amount or it might be a portion depending on how much we actually recoup in the claim. Once we assess our losses we will determine the amount of your refund and we will refund in full if possible, but cannot guarantee that even with our insurance.
If not covered by insurance: We hope to still be able to refund some of your purchase, but again until we access our losses, we can't tell you exactly what that will be.
Any portion not refunded will become a qualifying tax-deduction for you.
If it is covered by insurance your refund might be the full amount or it might be a portion depending on how much we actually recoup in the claim. Once we assess our losses we will determine the amount of your refund and we will refund in full if possible, but cannot guarantee that even with our insurance.
If not covered by insurance: We hope to still be able to refund some of your purchase, but again until we access our losses, we can't tell you exactly what that will be.
Any portion not refunded will become a qualifying tax-deduction for you.
Chalets, Sponsor or Premium Tables, and Small Business Sponsorships:
If covered by insurance: You will receive a full refund for the original sponsorship unless your sponsorship included logo items like stadium cups, tasting glasses etc.
If you purchased additional tickets with your sponsorships, those will also be refunded.
For sponsorships that required the fest to purchase logo items for example: stadium cups, tasting glasses, special signage etc your sponsorship and the items will be rolled to the next year's festival.
If not covered by insurance: We will do our best to honor same refund policy listed above with insurance coverage, but pending the time-frame of a cancellation and many other financial factors, we may ask that you roll the original sponsorship amount to next year's festival.
If you purchased additional tickets, they will be refunded.
If you purchased additional tickets with your sponsorships, those will also be refunded.
For sponsorships that required the fest to purchase logo items for example: stadium cups, tasting glasses, special signage etc your sponsorship and the items will be rolled to the next year's festival.
If not covered by insurance: We will do our best to honor same refund policy listed above with insurance coverage, but pending the time-frame of a cancellation and many other financial factors, we may ask that you roll the original sponsorship amount to next year's festival.
If you purchased additional tickets, they will be refunded.
Thanks for reading, now you're ready to buy tickets!
**Third party ticket scams are getting out of control. We are not responsible if you try to purchase tickets from someone else and get scammed. Be careful, be smart and if they try to tell you that there is an ETix you know it is a scam. We mail out real hard copy tickets about 3-4 weeks before an event.