Refund Processing Information
Go to "BUY NOW" page you bought tix on that told you important info before your purchase that you should know.
$50 Individual General Admission ticket will receive a $25 refund.
$550 Non-Sponsor Table with (8) tickets will receive a $350 refund.
$65 Season Ticket will receive a $40 refund.
$100 Early Bird Individual Ticket with VIP Perks will receive a $75 refund.
Sponsors will receive refunds of amount paid, minus $25 per ticket that came with or were added to your sponsorship.
SVAE will begin processing all refunds for the cancelled April 18, 2020 Wine & Brew Fest starting Friday, March 27, 2020. Please realize this is a time-consuming process and will likely take about a week to complete.
1) If you want your refund you do not have to do anything.
Process For On-Line Purchases: If you had multiple transactions, each one will be done independently, so you will have multiple refunds and they may not happen on the same day. It will directly credit back your debit/credit card or your PayPal account (whichever method you used to pay for it). You will receive a notification email (to the email you used when you purchased tickets) when your refund is processed. If you don’t get an email receipt and would like us to forward you one, please contact us at Tickets@SmithfieldVAEvents.com with “NEED REFUND RECEIPT” in the subject line. Please include your correct email, the name of the person who purchased the tickets and a contact phone number in case we need to contact you. Use your refund receipt, as proof of your donation.
Process for Sponsors or anyone who paid by check: Sponsors will receive refunds minus $25 per ticket that was part of your sponsorship or added to your sponsorship. This includes private party chalets, sponsor/premium tables or small business sponsorships. Regardless of how you paid, check or credit card, all sponsors will receive checks for their refunds. One check per person or business sponsorship will be issued.
2) If you would like to donate your refund (to assist us in moving forward). Contact us by 3/26/20. That would be great! Email us at Tickets@SmithfieldVAEvents.com by Thursday, March 26th, and put “KEEP MY REFUND”in the subject line. We will email you back a donation letter that you can use as proof of donation for tax purposes.
Vendors:The Fest will contact you directly to manage refunds or rebooking for future events.