Buy TIX On-Line:
It is your responsibility to read and understand our rules & policies below before purchasing tickets. By purchasing tix, you are agreeing to all festival policies.
After you review our policies, scroll down to get to the RED SECTION on this page to make your purchase. The Add to Cart Buttons will not be there until our release times.
If you have problems or need assistance, call 757-869-0664 or
email us at Tickets@SmithfieldVAEvents.com
If you have problems or need assistance, call 757-869-0664 or
email us at Tickets@SmithfieldVAEvents.com
|
If you are buying tickets for others, it is your responsibility to pass information along to them.
Please note there are no ADDED CREDIT CARD FEES or SERVICE FEES or TICKETING FEES added the cost of your tickets. Just straight up the price you see. **Third party ticket scams are getting out of control. We are not responsible if you try to purchase tickets from someone else. Be careful, be smart and if they try to tell you that there is an ETix you know it is a scam. |
Basic Rules:
COVID OR OTHER VIRUS WARNING:
We take enhanced health and safety measures for you, our volunteers, performers, and staff. We will follow any state mandates that are in place at the time of a festival/event. An inherent risk of exposure to COVID-19 (or any other illness) exists in any public space where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By attending any of our festivals or events, you voluntarily assume all risks related to exposure to COVID-19, variant strains of it or any other illness/virus that may exist. There also is a chance if restrictions change that elements of the festival may change or be altered to accommodate. Check back closer to the event to see what protocols might be in place. refund & cancellation policy
Rain or Shine we hold festivals. A little uncomfortable weather is not cause for a cancellation. If you decide you no longer want to attend, but the event is held, there are no refunds. Individual Tickets are non-refundable. All Sales Final. Smithfield VA Events is not required or committed to giving you a refund. See below for refund specifics. Chalet & Table Sponsors review your Sponsorship agreements for terms/conditions regarding refunds/cancellations. We are a small non-profit that donates proceeds from the festivals back to the community. There are costs, risks and upfront money spent months and months before an event. We strive to put on great festivals and we value our attendees, but sometimes things happen that we cannot control. We can also not control if restrictions are put in place that might alter or change aspects of the festival or require you if you attend to adhere to certain policies. We we hold the festival if possible and will follow any state mandates that are in place at the time of the event. Just because you don't like them or choose not to attend does not mean we will refund your ticket purchase. Please see our FAQ regarding COVID or Other Virus Warning. We do carry (very expensive) catastrophic cancelation insurance for “normal risks”, hurricanes, tornadoes, fire, or other things that create a public safety issue. It does not however cover viruses, “uncomfortable weather”, or perhaps other out of the ordinary risks like global pandemics or alien invasions or something else we can't even imagine. In the event of a cancellation that IS COVERED by our insurance policy: We should have the ability (once we receive the insurance check which can take up to 120 days) to refund ALL types of tickets, tables and sponsorships in full. However please note that based on the actual claim process with the insurance company, if there are unusual or unexpected non-mitigable expenses that are not covered general admission tickets purchased on-line may only receive a partial refund. All other types will be refunded in full. If we have to cancel for a reason NOT COVERED by the insurance policy: Regular General Admission tickets purchased on-line or any other way are non-refundable and become a donation to our organization. Early Bird Tickets are refundable up to the price of the General Admission Ticket. For example, if you purchase the $125 Bourbon Early Bird Tix: $85 is refundable, but the $40 you paid above the general admission tix, (that was a donation anyway) will not be refunded. Non-Sponsor Tables with general admission tickets and any upgrades you added in are non-refundable and are a donation. Sponsor Tables & Chalets & Small Business Sponsorships are refundable in full, but any extra tickets purchased may or may not be refunded in full or partial pending our non-mitigable expenses. Any portion NOT refunded become a donation. BOTTOM LINE - IF YOU ARE NOT COMFORTABLE WITH YOUR TICKET COST BECOMING A FULL DONATION FOR CHARITABLE PURPOSES, THEN PLEASE DO NOT PURCHASE TICKETS. Hints & troubleshooting paypal process
INSTRUCTIONS ON PURCHASE: We use PayPal to process on our on-line orders. You do not have to have a PayPal account, there is an option to pay with a credit card/debit card also. Sometime folks who click over from facebook have weird problems, so try typing the website into your internet browser, instead of clicking thru facebook. Your purchase is not confirmed until you complete the entire payment process. Just because you put it in your cart does not mean you "have" the tickets.
At release times it can get a little crazy as there are hundreds and hundreds of folks trying to get a limited number of tix or non-sponsor tables. It can sell out very fast (like in a minute, seriously) sometimes, especially BOB Fest. So if it "jams" up on you or "spins out" it is because it sold out. Again, until you complete the entire payment process your order is not complete. Just because you put it in your cart does not mean you "have" them. after purchase what happens?
AFTER YOUR PURCHASE: You will get a confirmation email from PayPal after you complete your purchase. If you don't see it, check your junk mail. If you don't get one within a hour, notify us by email at TICKETS@SmithfieldVAEvents.com and put "DID NOT RECEIVE CONFIRMATION" in the subject line. There is not an E-Tix, we will mail you actual hard copy tickets about 3 weeks before the event to the address on your confirmation. ** VERY IMPORTANT*** PLEASE CHECK YOUR RECEIPT AND CONFIRM YOUR ADDRESS RIGHT AWAY. This is where we will mail your tickets. If it is not correct, please email us at TICKETS@SmithfieldVAEvents.com and put "ADDRESS PROBLEM" in subject line. address wrong on your confirmation email?
** VERY IMPORTANT*** PLEASE CHECK YOUR RECEIPT AND CONFIRM YOUR ADDRESS RIGHT AWAY. This is where we will mail your tickets. If it is not correct, please email us at TICKETS@SmithfieldVAEvents.com and put "ADDRESS PROBLEM" in subject line. how do i get my tickets?
There is not an E-Tix, we will mail you actual hard copy tickets about 3 weeks before the event to the address on your confirmation. So make sure the address is right and let us know if there is a problem. Click here for more info about how to change your address and what happens after your purchase. |